A concept aiming to increase awareness about electricity usage and costs. The app lets users check real-time prices, helping them decide when to use electricity, especially for those on hourly pricing plans. This project aimed to empower users to make smarter energy choices for a better future.
Some of the methods used:
Think out loud
Microsoft reaction cards
I planned and conducted the tests and then came up with design proposals.
So, what's the problem?
The challenge lies in the lack of understanding among many users regarding the costs associated with
household electricity usage.
In this project, my focus was on design evaluation. The goal was to test and enhance the user experience of an existing product through testing and analysis.
The goal of the test:
Is the user being guided instead of searching himself?
How is the app perceived?
The general feeling about the concept.
To ensure a comprehensive analysis with as big a perspective as possible, I used data triangulation. This involved answering questions about why certain issues occurred, what exactly the issues were, and how they impacted the user experience.
The test started off with an interview and turned into a Think Out Loud test with tasks. The test was conducted
on four people. After the tasks were done they answered Microsoft Reaction Cards and a SUS-scale.
This whole test resulted in a presentation I showed to the customer Göteborg Energi. In the presentation, I showed the results in the form of pain points, Microsoft Reaction Cards, and the SUS scale. I also gave a proposal for relievers of the pain points.
So, did I learn anything?
This project was my first "real-world testing" outside of school. It was eye-opening to see the differences and similarities between compared to academic settings.
I've grown and learned from this experience, especially parts of the test that didn't run as smoothly. After this test, I have planned my data collection more carefully, especially when I'm conducting tests on my own.